The everyman's AMC checklist

Here is all that you need to know before signing an Annual Maintenance Contract

Are you finding it difficult to  maintain various kinds of complicated software on different types of platforms? Are you worried about the impact of the sudden emergence of bugs upon your work schedule? In that case, you would be well served by signing an AMC(Annual Maintenance Contract) with a software maintenance company.

However, not all AMC companies possess similar levels of expertise or quality. Very often, some will simply not turn up after the first few occasions. Others might have to be called within days or even hours of fixing bugs because of their work’s incompleteness. Here are some of the factors which need to be taken into account before signing an AMC:

• Warranty periods: This is usually  the #1 factor which needs to be looked at while signing an AMC. Poor maintenance companies may choose to provide only low warranty periods. One should never sign a contract unless completely satisfied with the warranty period on offer.
• Operator’s obligations: If warranties are #1, then operator obligations are second on the list. Very often, you may end up with  glitchy software only to be told that the flaws lie outside the maintenance company’s scope. To avoid this scenario, the signer’s obligations and the complete scope of the agreement need to be clarified beforehand.
• Security performance: Bugs and glitches might be irritating, but security deficiencies in operating platforms are truly scary. How a  software maintenance company performs in fixing security flaws and recovering compromised information is a big test of its expertise. In addition, the exact scope of software security-related performance also needs to be clarified.
• Termination of agreement: As with all instances of contract termination, AMCs need to be concluded professionally and responsibly. The release terms need to be carefully determined, which is in the long-term interests of all projects.
• Intellectual property and confidentiality: Software maintenance companies often have to deal with significant amounts of sensitive data. Maintaining its confidentiality is a must in order for all the parties to maintain their professional reputation. A breach of sensitive data is the gravest setback a company can face.
• Extensive monitoring: No work can ever achieve excellent quality unless it is adequately monitored. Monitoring has to be holistic in its various aspects-financial, operational and technical.

Without first taking these 7 factors into account, one must never sign an AMC contract. An excellent company checks all these boxes. And Eclipse Technoconsulting Global (P) Ltd., a leading software development company in Kolkata, India is proud to announce that it does so. Our professionalism and high quality of work in AMC agreements continues to bring smiles to the faces of many a client. For more on our success story, follow us today at #eclipseindia or Eclipsetech12.